Order Policy

Cancellation Policy

Last updated: October 2026

We understand that plans can change. This policy outlines how cancellations and refunds are handled for rental orders placed on PoshRobe.

Cancellation Refund Schedule

Within 24 hours

of booking

100%

Refund

After 24 hours

but more than 72h before event

50%

Refund

Within 72 hours

of the event date

No

Rental-fee Refund

Security deposit is always refunded in full to your original payment method, regardless of when the cancellation is made.

In Plain English

  • Cancel within 24 hours of booking — full 100% refund of the rental fee.
  • Cancel more than 72 hours before the event date (after the first 24 hours of booking) — 50% refund of the rental fee.
  • Cancel within 72 hours of the event — no rental-fee refund.
  • Security deposit is always refunded in full.

Refund Timeline

Approved refunds — the rental-fee refund and the security deposit — are paid back to your original payment method (cash payments are refunded at the store). There are no wallet credits. Security-deposit refunds take 4–5 business days.

Non-Refundable Situations

Orders cancelled after dispatch, or where the outfit has been worn or damaged, are not eligible for any refund of the rental fee. The security deposit may be partially or fully withheld in cases of damage.

Modifications

If you need to change your event date rather than cancel, please contact us as early as possible. We will do our best to accommodate date changes subject to availability, with no additional charge if made more than 7 days in advance.

Contact

For cancellation requests, reach us at contact@poshrobe.com or WhatsApp +91 81369 96669.